Buyer Beware: Tidebuy

One of my readers wanted to share her dramatic story of a wig purchase she made online which ended up ending very badly.  She purchased a wig from Tidebuy which was advertised as handtied, but in fact the wig was entirely machine wefted and did not even have a multi-directional skin part.  It was essentially unwearable because it looked so unrealistic and she attempted to try to return it to Tidebuy.  Below is her email trail with Tidebuy showing their complete lack of customer service and their outright false internet advertising.

It can be VERY risky to buy a wig from an unknown online foreign vendor. Sometimes its better to spend a little more to buy something reputable. Nevertheless we can all learn from my reader's mistake and hopefully Tidebuy steps up and takes responsibility for their products. Below is a video showing the wig which was sent and under that is the email trail between my reader JM and the Tidebuy customer service representative.



Date: Fri, Feb 3, 2012 at 8:38 AM
Subject: Re: I wish to return items
To: tidebuy <service@tidebuy.com>
Michael,
It seems like you're having difficulty understanding what I'm saying.
It is not (only) that the style that does not match the picture, the
wig was not constructed in the way described on the website.  The
webpage says the the wig is constructed by sewing individual hairs
into a single layer of fabric.  No part of the wig you sent was
constructed in that way.  The wigs sent were made of machine sewn
wefts, a much lower quality process.
I have made arrangements to share my experience with your company on a
website about wigs and will encourage all readers to share this
information with as many people as possible.
If you will not accept a return, please do not continue to write to
me.  I no longer have the time or the interest to continue repeating
myself to someone who is either unable or unwilling to understand what
I'm saying.
JM

On 2/3/12, tidebuy <service@tidebuy.com> wrote:
> Dear J,
>
>
>
> Thanks a lot for your concern of your order.
>
>
>
> Regarding the wig problem you mentioned, we made it all according to the
> size and color you chose when you placed the order. If the wig goes out of
> shape, it might be caused during transportation. So the hairstyle can be
> changed, you can make it into the one in the picture on our website.
>
>
>
> Besides, the picture on site is processed, but you can make the actual wig
> like shown in the picture with trying using the hair spray or styling gel to
> have a special effect.
>
> Sincerely hope you can understand this.
>
>
>
> If you want any other products, you can provide us a picture, and then we
> can make it according to your request. Or if you have any suggestions or
> ideas, please give us without any doubt. We will adopt it if it is
> appropriate, and we will give you a coupon for return. If you have any
> questions, please feel free to contact us.
>
>
>
> Thanks and best regards
>
> Michael
>
> Customer Service Department
>
> Email:service@tidebuy.com>
> Website: http://www.tidebuy.com>
> Tel: +86-10-62901050-815; +86-10-64477995-815; +86-10-64476833-815

---------- Forwarded message ----------
From: JM>Date: Tue, Jan 24, 2012 at 8:30 AM
Subject: Re: I wish to return items
To: tidebuy <service@tidebuy.com>
Is there someone there whose first language is English with whom I may
speak?  You don't seem to be understanding what I'm saying.
The product you SENT is DIFFERENT from the product you DESCRIBED on
the website.
If you refuse to acknowledge and correct this then I have no choice
but to warn other customers from buying from your company.

On 1/24/12, tidebuy <service@tidebuy.com> wrote:
> Dear J,
>
> Thanks for concern of your order and we are really sorry for all the
> inconveniences we brougth to you.
>
> I do  not understand why you say the wig quality is not good. what kind of
> quality you think it good quality . We could not see any problems from the
> pictures you supplied to us. And we have tried our best to let you happy and
> give you 20USD discount. And we also could keep a good business relationship
> with you in future. We really appreciated your understanding.
>
> If you still have more questions,just feel free to contact us. We would get
> back to you within 24 hours at working days. Thanks so much.
>
> best regards
>
> Michael
>
> Customer Service Department
> Email:service@tidebuy.com>
> Website: http://www.tidebuy.com>
> Tel:  86-10-6447-6833
>       86-10-6290-5773

---------- Forwarded message ---------
From: JM
Date: Thu, Jan 19, 2012 at 6:11 AM
Subject: Re: I wish to return items
To: tidebuy <service@mail.tidebuy.com>
Dear Michael,Today is 7 days after I received my order.  I contacted your company about returning the order within a couple hours of receiving it.  I am still waiting for your instructions.  I hope that this matter will be resolved soon. Please respond.
Thank you,J


On Fri, Jan 13, 2012 at 4:56 AM, tidebuy <service@mail.tidebuy.com> wrote:
Dear J,   Thanks for concern of your order and we are really sorry for all the inconveniences we brougth to you.So could you please take some clear pictures for the wig you received, and tell us where is not as described. After we received your pictures,we would contact the supplier to ask compensation for you ,refund or exchange all no problem if there are really huge issue.Looking forward to hearing from you soon.thanks.If you still have more questions,just feel free to contact us. We would get back to you within 24 hours at working days. Thanks so much.    

best regardsMichael Customer Service Department                                  

For any items, if there is a quality problem and you want to apply for a refund/exchange, please upload some persuasive pictures or video. Once it is verified, you can send the item back to us (customer assumes the shipping cost) only after you get our permission, and we will give you the corresponding comepensation.